BAEMIN is sorry for your unexpected experience when the Rider 'completed' the order on the app but did not deliver it to you.
Riders are required to seriously execute orders once they are accepted. We will check upon receiving your feedback. If the Rider violates the operating rules, we will refund you and take appropriate actions to ensure similar situations will not happen again with you or other customers.
If you experience this situation, please inform BAEMIN via the Email support button below
Please heed to your phone/email as BAEMIN will contact you and support you with timely assistance